Support

Something not working, or a question about Maréchal? Write to us, we answer within one working day.

[email protected]

How do I get access?

There is no public sign-up. Write to us with your prop firm, your challenge and its size, and we set up your access with you. You then sign in with the link or the 6-digit code we email you.

How do I connect my trading account?

Install the Maréchal desktop client on a Windows computer, add your account in the app or on the web, and enter its pairing code in the desktop client. Then sign in to MetaTrader 5 in the client. Your MetaTrader password stays on your computer.

My account shows "client offline"

The desktop client must stay open and online for Maréchal to see your account and trade. Check that your computer is on, awake and connected, and that the client is running.

I don't get notifications

Allow notifications for Maréchal in your phone's settings, then open the app once. You can choose which kinds you get in the app's notification settings.

How do I stop all trading?

Turn automatic trading off for the account, or switch its bots off. Open trades stay open until you close them or they reach their stop or target.

How do I delete my account?

Write to [email protected] from the email address of your account. We delete your account and its data within 30 days and confirm by email. See the Privacy Policy.

Maréchal is published by Alpenter LLC (alpenter.com).